Trading Support Service
We provide relevant support and detailed account information at every stage for all our clients.
Our Trading Support Service underlines our commitment to helping you trade successfully.
Everything you need to know
As part of your trading experience with City Index we'll give you detailed information about every aspect of our service.
WELCOME PACK
We help you start trading quickly and confidently. We will:
- Post you a welcome letter
- Contact you by phone or SMS to help set up your account
- Email you educational resources
PLATFORM WALKTHROUGHS
An account specialist will introduce our award-winning platforms. We will:
- Call or SMS to arrange a walkthrough of our platforms
- Email you key account information
- Introduce out powerful trading tools and features
ONGOING SUPPORT
We may call or email you with information that will impact your account, such as:
- Market events affecting your margin or positions
- Platforms, products, pricing and services changes
- Regulatory or statutory changes
MARKET INTELLIGENCE
We support your trading decisions with ongoing expert analysis. We will:
- Send you monthly market analysis emails
- Email you trading ideas and trends
Demo Trading Support Service
We also provide support and information to help you get the most out of your demo account.
DEMO ACCOUNT SUPPORT
As part of our demo trading support service, we will:
- Call or SMS to arrange a walkthrough of our platforms
- Email you key account information
- Email you when your account is nearing expiry
- Provide guidance on switching to a live account
